{"document":{"aggregate_severity":{"namespace":"https://www.suse.com/support/security/rating/","text":"moderate"},"category":"csaf_vex","csaf_version":"2.0","distribution":{"text":"Copyright 2024 SUSE LLC. All rights reserved.","tlp":{"label":"WHITE","url":"https://www.first.org/tlp/"}},"lang":"en","notes":[{"category":"summary","text":"SUSE CVE-2018-20800","title":"Title"},{"category":"description","text":"An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.","title":"Description of the CVE"},{"category":"legal_disclaimer","text":"CSAF 2.0 data is provided by SUSE under the Creative Commons License 4.0 with Attribution (CC-BY-4.0).","title":"Terms of use"}],"publisher":{"category":"vendor","contact_details":"https://www.suse.com/support/security/contact/","name":"SUSE Product Security Team","namespace":"https://www.suse.com/"},"references":[{"category":"external","summary":"CVE-2018-20800","url":"https://www.suse.com/security/cve/CVE-2018-20800"},{"category":"external","summary":"SUSE Security Ratings","url":"https://www.suse.com/support/security/rating/"},{"category":"external","summary":"SUSE Bug 1116004 for CVE-2018-20800","url":"https://bugzilla.suse.com/1116004"},{"category":"external","summary":"SUSE Bug 1129554 for CVE-2018-20800","url":"https://bugzilla.suse.com/1129554"}],"title":"SUSE CVE CVE-2018-20800","tracking":{"current_release_date":"2025-02-18T06:50:08Z","generator":{"date":"2023-02-15T04:20:50Z","engine":{"name":"cve-database.git:bin/generate-csaf-vex.pl","version":"1"}},"id":"CVE-2018-20800","initial_release_date":"2023-02-15T04:20:50Z","revision_history":[{"date":"2023-02-15T04:20:50Z","number":"2","summary":"Current version"},{"date":"2025-01-01T07:12:07Z","number":"3","summary":"Current version"},{"date":"2025-02-15T07:54:09Z","number":"4","summary":"Current version"},{"date":"2025-02-18T06:50:08Z","number":"5","summary":"Current version"}],"status":"interim","version":"5"}}}